SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Some points feel a bit high-level rather than deeply explained.
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Great insight into a well-established legacy and worldwide recognition. Learned so much about professional athletics!
I appreciated learning about their commitment to eco-friendly initiatives, it's not something every brand does.
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The legacy section gave an interesting glimpse into history and worldwide recognition of the company - something I hadn't considered before while making purchasing decisions but will definitely do now onwards
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For anyone interested in sportswear or fashion-forward pieces, you need this checklist! Its structured overview helps quickly identify key elements that inspire confidence in a brand - super helpful!
enlightening
I had to interpret how to apply certain points when shopping.
I appreciate the focus on safe shopping through official channels.
Safe shopping tips provided were quite helpful! It’s always good to know you're buying from official websites or verified retailers - no one wants counterfeits after all.
Recommend
The tips on safe shopping through official websites were super helpful - no more worrying about counterfeit purchases!
A couple ideas felt slightly repetitive across sections.
What I found most valuable was learning about the partnerships with stars like Lionel Messi and James Harden. This really validates the performance credibility of this brand.
I appreciate brands that take eco-friendly initiatives seriously, so finding out about recycled materials use and public environmental reporting was refreshing to see!
Their partnerships with big-name stars adds a layer of credibility to their performance gear.
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This digital guide has been a revelation. It's not just about buying sportswear, it's about understanding what goes into the making of each piece and why this brand is so globally respected. The insights on partnerships with sporting stars really validate their performance credibility for me.
The advanced cushioning systems were also an eye-opener for me. The continuous R&D investments show that consumer comfort is a top priority.
I expected a little more discussion about specific product technologies.
This checklist is perfect for ensuring safe shopping through official websites and verified retailers