SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Athletes, this is for you!
This isn’t just about numbers; It's about understanding your own comfort level which is brilliant👌
No more guessing sizes or relying on vague sizing charts thanks to this handy tool 😊
As someone who frequently shops online, having nuanced comparisons of fit between these two brands is priceless!
I used it once and now I'm hooked! Can't shop without checking it first.
I no longer have to guess my size or deal with uncomfortable shoes all day thanks to this amazing guide.
Perfect for those who struggle with sizing! I’ve never been sure about how Nike vs. Adidas fit, but now I have a concrete way to check. The checklist provides good instructions, and I’ve noticed a big difference in comfort after using it. Would be great if there were more shoe brands covered though.
My arch and mobility needs are finally taken care of in shoe selection – thank you!
This checklist is a lifesaver for anyone who's ever had foot pain from ill-fitting shoes. It really helped me find the right arch support.
Perfect fit, finally!
Finding shoes that match my natural arch and mobility needs was always tough but not anymore 😊
The detailed steps for measuring foot length, width and arch type are incredibly helpful! 👍
Saved lots of time and money since using this checklist. No more returns due to incorrect sizes!
helpful.
Thanks to this checklist, I found out why some pairs caused discomfort after long use—wrong toe box space all along!
I appreciated being able to document my findings for future reference - a mini footwear diary of sorts.
No more foot pain or discomfort when wearing new sneakers - thanks to these practical tips!
Cushioning comparison was helpful.
A mini-footwear diary? Yes please! Makes future purchases way easier 📝
The activity match feature was perfect for me as an athlete. Found a pair that fits like a glove during workouts.
This checklist helped me understand my feet better than ever before.
The ultimate digital footwear guide! 🙌🙌
Great arch support info! 👣
I've always struggled with online shopping due to sizing differences but now I can shop confidently knowing that all nuances are covered in this checklist. Reduced foot pain is another great benefit!
Loved the detailed measurement steps.