SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good guide, but needed more visuals
I love how this guide makes innovation tangible. Showcasing cutting-edge technology in your product can make it irresistible, trust me on this one. Also, personalization is HUGE nowadays, making visible custom options and tailored recommendations are things you definitely want to consider.
Loved learning about ritualized experiences from this download, the unboxing moments concept got me thinking differently about my own product presentation!
😍
Social proof strategies were enlightening, trust me.
Creating ritualized experiences has never been explained better! The ideas around store layouts, app interfaces, even unboxing moments... simply genius
Love how it dives into storytelling for aspiration👍
Loved learning about hero products
I've been using this guide for my own business and it has made such a difference. The emphasis on storytelling for aspiration is phenomenal - makes you realize how powerful narratives can be in showcasing your product's value. And don't get me started on social proof strategies! User-generated content, reviews... all these elements that build trust are explained so well here.
Social proof strategies? Yes please! Influencer endorsements are game on
I've been struggling with creating urgency in my marketing, but this guide nailed it with its tips on exclusivity and scarcity messaging 👍
loved it ❤️
The part about storytelling for aspiration was so insightful! Showing how everyday heroes conquer challenges with my products has made them more relatable to my audience. And those emotional resonance triggers? Spot on! Connecting emotionally is key
A must-have for mastering emotional triggers!
This guide is different, full of actionable insights. A must-have for marketers.
Identity signaling advice was spot-on, made me rethink how we position our products as extensions of personal style or social belonging
The chapter about consistency across channels really resonated with me – now I understand why it’s crucial for brand narrative
An excellent resource for understanding how to use storytelling effectively in marketing. Real examples of athletes conquering challenges with products were incredibly inspiring!
Ritualized experiences creation tips were top-notch 👌👌👌
All about iconic branding cues here, so insightful!
cool 😎
Last but not least, the insights into loyalty programs were gold! Rewarding customer loyalty = long-term engagement + emotional attachment ❤️
Loved learning about Nike's strategy of rewarding customer loyalty and its effect on long-term engagement. Definitely something I'll be implementing soon.
This download taught me so much about identity signaling - our products aren't just items, they're extensions of personal style 🙌
Practical, but some concepts overlap