SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love how this focuses on real challenges we face in sizing everyday
This guide was so practical and actionable - it gave me immediate steps to improve my sizing strategy.
Practical and forward-thinking guide.
Love the clear, non-technical language used in this guide. Made understanding AI concepts a breeze! 😄
The case study included was a real eye-opener on the potential of AI in size recommendation systems. Definitely worth a read!
ok.
If you're into digital strategy or product development, this is your bible for sportswear fit prediction using AI
A must-have resource if you're working with sportswear brands or building ai fit guess solutions - it's changed the way we approach sizing!
The case study provided great insight into what improves accuracy in ai-powered size recommendations - very enlightening!
The case study really brought everything together for me. Seeing real-world application of these AI strategies was enlightening.
Ecommerce future-proofing made easy and practical
This isn't just another techy book about AI; it's a practical tool that helps improve comfort estimation and transform the customer journey
impressive
This isn't just another generic AI overview; it really zeroes in on real challenges we face when trying to accurately guess sizes for customers.
Predicts fit and improves comfort estimation like a dream
A must-read for anyone involved with Puma or other sportswear brands! This guide gives you all the tools needed for smarter recommendations 👍
I work in digital merchandising, and this guide gave me a clearer view of how AI fit prediction could support Puma sizing decisions. The step by step structure helped, although I would have liked deeper discussion around data collection and validation methods for accuracy testing maybe more examples for teams implementing systems today overall still.
No more lost sales due to size confusion! This guide helped us deliver accurate size recommendations effortlessly.
A must-read for anyone in sportswear ecommerce👍👍
Seriously impressed by its focus on Puma’s specific ecosystem – feels tailored rather than cookie-cutter advice
I'm seeing less returns thanks to improved fit accuracy. Great stuff!
This guide made understanding AI fit guess technology easy and practical. My return rates have significantly reduced after implementation!
Clear, non-technical language that makes complex AI concepts easy to understand – perfect for innovation teams
A must for all AI consultants. Period.
I love how it focuses on real challenges of sportswear sizing, not just generic AI concepts. Truly an invaluable resource!