SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical at first but it truly simplifies the process of finding your size!
The simplicity of this system blew me away! You just input some info about your feet into the AI tool then voila: you're presented with your ideal shoe size for any type of footwear. This book was definitely worth every penny spent.
AI simplifies shoe sizing.
i used to think all feet were created equal until I discovered how wrong I was through this enlightening guide. using AI technology for sizing is indeed groundbreaking; not only does it ensure comfort but also boosts confidence knowing you're wearing the right size every single time.
Finally, no more guessing games when buying shoes online.
The accuracy of this AI-powered sizing system is remarkable - it's like having your own personal shoemaker!
saved me from countless returns and exchanges. highly recommend it.
This ultimate guide has changed how I shop for shoes. Every pair fits perfectly now - all credit goes to its smart AI tech.
Step Smart guide's a lifesaver😍
if anyone told me last week that ai could help me find better fitting shoes I'd laugh them off...but here we are folks!! after diving into this comprehensive guide, turns out they weren't kidding at all - goodbye blisters hello comfy walks 🙌
Makes shoe shopping a breeze.
Never thought an eBook could solve my lifelong struggle with ill-fitting shoes but here we are! With its smart tech-based approach, shopping for footwear has become effortless instead of frustratingly complex 😊
This is a surprisingly thorough guide for anyone frustrated by shoe sizing inconsistencies. I found the step-by-step explanations of AI sizing tools very useful. My only minor issue is that a few sections seemed a little repetitive, but that’s mostly because I skimmed too quickly. Definitely worth reading for a smoother shopping experience.
i've never had such an easy time picking shoes online before. great job Step Smart!
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I was skeptical at first but wow, what a difference! This sizing guide really does simplify the process of finding comfy shoes 👍👟
The ultimate solution to all your shoe fitting woes! Thanks to this guide, I'm never going back to guessing sizes again.
No more guessing sizes!👟
Totally transformed my footwear game.
A must-read if you struggle finding the right shoe size. It’s made shopping so much easier for me 😊
No need for multiple orders now. This is a foot saver.
No more returns and exchanges for me - this AI-powered shoe sizing made everything so simple!
Makes shopping stress-free and easy.
The ultimate tool in my arsenal against ill-fitting footwear!
I used to dread buying new shoes because I could never find the right size...not anymore thanks to this amazing guide.