SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This checklist is great for those who want to really break down their shoe choices. It walks you through everything, but I feel like some points were too detailed. A more streamlined version would be perfect!
The style section made it easy for me to choose designs that complemented my wardrobe. Now I'm always stepping out in style :)
Great tips on checking flexibility of shoes so they move naturally with my foot.
awesome!
This guide helped me choose shoes that are not only stylish but also super comfortable for all-day wear.
Super helpful in picking out shoes for my city commute 🚶♂️
Finding shoes that match my personal style has always been tough, but not anymore thanks to this awesome checklist.
The weight section was an eye-opener – never knew lightweight shoes could still be comfy! Now, my feet don't feel tired even after long hours of wear.
Made shopping so much easier.
Matched my daily activities perfectly. Great for my gym routine.
Superb 🌟
Durability peek saved me from buying cheap materials again!
Thanks to this list, I found a stylish pair that fits snugly but comfortably—no more squeezed toes!
Made matching moves with shoe models super easy!
What a fantastic guide! It helped me find the perfect pair of shoes for my daily commute and weekend adventures. I loved how it emphasized checking the cushioning, ensuring all-day comfort. Plus, testing flexibility made sure my shoes moved naturally with my feet. The weight factor was something I hadn't considered before but now realize how important it is in choosing everyday wear shoes.
Durability peek ensures long-lasting wear. Worth every penny!
Weight matters helped me find light yet comfortable shoes.
Flexibility test? Yes please, makes walking so natural.
Love how this guide focuses on comfort and style, perfect for my busy lifestyle!👌👌👌
The cushioning advice was spot on 👌
What a fantastic resource! This checklist took all the guesswork out of choosing new shoes. It helped me identify what I need from footwear based on where I'll be wearing them most - city streets or office floors. Also loved that they included style as an important factor because let's face it, we all want to look good while feeling comfortable!
Tried it out and I am impressed with the focus on durability, top-notch.
I used to struggle with overheated feet, but the breathability check on this guide has been a lifesaver. My feet have never felt better!
Excellent
'Easy On, Easy Off' is such a time saver in the mornings.