SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Insightful and practical!
Crafting an authentic brand story seems less daunting now, thanks to this eBook's practical advice.
As a brand manager, I found this incredibly useful. The section on crafting an authentic story resonated with me - so important nowadays 😊
Multisensory storytelling is key👏
liked the psychology insights and storytelling tips, but I wanted deeper guidance on applying emotional triggers to small brands.
The case studies were eye-opening! Seeing real-world examples was super helpful and inspiring.
Practical steps to create your own emotional appeal are invaluable.
I'm a business owner, and this guide has given me practical steps to create an authentic connection with my customers.
Amazing insights into the power of emotional branding!
This is not your usual marketing book. It dives deep into creating lasting emotional connections with customers - something every brand needs!
I liked that this wasn't just theory but also included actionable advice. Learning about AI-driven emotional insights was particularly interesting!
A must-read for marketers.
The AI insights section was mind-blowing! Never knew tech could predict consumer emotions in real-time.
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Best resource for crafting an authentic brand story. Highly recommended!
Loved the AI insights for predicting consumer emotions in real-time.
Loved it! As someone interested in psychology, it was fascinating seeing how colors and shapes can trigger certain responses from consumers.
I bought this expecting another generic branding ebook, but it actually surprised me. The breakdown of emotional storytelling and consumer psychology using New Balance campaigns was engaging and practical. My only complaint is that a few ideas get repeated across chapters, which makes parts feel longer than necessary overall sometimes maybe slightly redundant though still.
Loved the real-world examples.
A great resource for understanding consumer psychology. It really shows why emotions should be at the core of your marketing strategy.
I've started implementing these strategies already, seeing results!
A must-read for anyone looking to elevate their brand emotionally. So many actionable tips and tricks.
This isn't just another marketing guide - it goes beyond traditional tips by focusing on creating authentic connections through emotional identity. As someone new to branding, learning from proven strategies used by successful brands has been invaluable for me 😊
Wow! This eBook really opened my eyes to the power of emotional branding. The case studies are so insightful! 😍
AI insights are game-changing.