SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an incredible resource! I've always been a bit clueless about shoe care, so this guide was perfect. It not only helped me understand how my favourite shoes are tested for durability but also gave me practical advice on maintenance and repair. The AI tools recommended were super helpful too - they monitor wear and tear like nothing else👌
Extended my shoe's life with this guide, worth every penny!
Caring tips and smart fixes have been game-changers for maintaining my footwear in top shape 😊
This guide has been really useful for maintaining my Nikes. The tips are practical, but some of the AI tools are a bit tricky to set up. Still, it’s a solid resource for shoe care
real-world examples were super helpful 👍
superb
I'm an everyday runner and this has been so helpful in understanding wear and tear.
Nike Durability Decoded offers a comprehensive breakdown of shoe care, from materials to AI tools for tracking wear. I found the tips on cleaning and storage especially helpful. However, some of the advice is a bit too general and could use more actionable steps. I was also hoping for a section on dealing with specific types of damage like scuffs. Overall, it’s a solid guide but not perfect. I’d recommend it with a few reservations
The case study was enlightening.
Saved me money by helping avoid unnecessary wear and tear.
As someone who values cost-effectiveness, this guide is a godsend. It offers practical advice on everything from cleaning tips to smart fixes for minor damage. Already seeing improvements in my shoe maintenance routine which should save money down the line!
This is more than just shoe care tips, it’s like a masterclass on longevity. Worth every penny!
I love how it's tailored for both athletes and casual wearers alike.
Helpful, but some info is redundant
The case study was enlightening - never knew how usage affects durability
Super helpful, learned how to extend the lifespan of my shoes!
impressive
Wow, this guide helped me understand my shoes better than ever! The real-world examples were a great touch.
delightful
Totally changed how I store my kicks. They're lasting longer now!
fantastic
This guide is top-notch! From cleaning tips to storage habits - it covers everything you need to extend your shoe life span 🚀
lovely❤️
A must for any sneakerhead! Really insightful.
Detailed insights into product testing 👌