SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide made it simple to compare sport-focused, lifestyle, and premium models for optimal comfort.
Stepped into a world of comfort with this digital checklist. Understanding the hierarchy from SoftFoam+ to NITRO cushioning was enlightening. Felt like I had my personal guide to shoe comfort! 😊
Ultimate comfort guide!
The Comfort Code has been my go-to for understanding Puma's cushioning technologies. SoftFoam+, NITRO, you name it! So insightful.
I can't recommend this enough - everything you need to know about finding the perfect fit is right here in this checklist.
This checklist helped me rate the cushion experience on different surfaces. It was fun and practical!
recommend
The best part? You'll know how to choose shoes that offer a perfect blend of style, support, and long-lasting comfort.
Building a personal comfort scale was fun - I now know exactly what features I prefer in shoes
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helpful
Discovering how different cushioning affects overall shoe comfort... Priceless knowledge right there!
The secret to unmatched comfort with shoes lies within this guide. Trust me on that one :)
Perfect tool for finding that perfect fit - whether it's active workouts or long days at work. Now I know what works best for me 👍
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The practical advice in the checklist helped me find my perfect fit, style and support all in one.
Great insights, wanted more examples.
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AI insights are impressive.
The checklist method works well for testing comfort, though some sections repeat ideas about rating surfaces and tracking preferences slightly.
I never thought I'd enjoy building a personal comfort scale but here we are... Tracking and discovering ideal features based on my own experiences has been rewarding.
A must-have tool if you're looking for active workout support or something cozy for those long office days
This guide is so practical! Walked on different surfaces and rated the comfort levels - it's amazing how you feel the difference after hours of wear.