SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Stepping into a world of ultimate comfort was never this easy. This guide is your personal decoder for Puma's shoe tech!
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Stepping into the world of ultimate comfort has never been easier! The guide is a real treasure trove, offering in-depth understanding of different cushioning technologies and their impact on comfort. Whether you're an athlete or someone who values day-long comfort, it's got you covered. I walked on various surfaces, rated my levels - felt the difference even after hours of wear🚶♀️Plus, AI-powered insights helped me compare models and get recommendations tailored to my needs👏
Learned a lot about cushioning.
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Helpful for comparing models, though comfort scale explanation seemed rushed.
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The guide was a revelation for me: from learning about Puma’s unique hierarchy of comfort (SoftFoam+, ProFoam, NITRO anyone?) to building my own personal comfort scale based on actual experiences 😎 It felt like having a digital checklist that decodes all things 'comfort'. What's more? Practical tips for assessing fit and natural movement made everyday wear so much better! And let’s not forget about using AI predictions before buying - shortlisted options were spot-on👌
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Whether you're an athlete or someone who values daily comfort, this tool is for you!
I've learned so much about Puma’s cushioning technologies like SoftFoam+, ProFoam, and NITRO! Super insightful.
cushion experiences? very helpful
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This digital checklist decoded Puma’s comfort hierarchy for me; from SoftFoam+ to NITRO cushioning - brilliant stuff
This guide has been an absolute lifesaver! It's helped me understand Puma’s comfort technologies like never before