SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic logical buying reasons breakdown.
The detailed explanations are truly beneficial. Good job!
I've learned so much from this guide on how to make smart footwear decisions! It highlighted quality, performance, comfort and style in its chapters. Particularly loved how it explained sizing innovations - I now feel confident that I can get a perfect fit.
Avoid buyer mistakes, yes please!
Loved the personal recommendations and online shopping tips at the end of each chapter! 😊
I've gained so much knowledge from this eBook - it's like my personal sneaker buying bible now 📚
The detailed history and core values discussed in Chapter 1 really helped me understand why I should choose wisely when buying sneakers.
This eBook is a treasure trove of sneaker knowledge!
I loved how they use AI-powered tools for personalized recommendations! Makes shopping so much easier 🙌
This book offers actionable advice that ensures every purchase you make will be a smart one. Highly recommend! 🌟
Comprehensive guide, made me rethink my sneaker choices!
This eBook really helped me make an informed decision.
The personalized recommendations were spot-on, really helpful 🙌
Smart Steps explains why New Balance earns loyal fans through comfort, durability, and thoughtful design. I appreciated the logical approach and historical context, although a few sections repeat ideas and the AI recommendation discussion felt slightly brief overall to me.
Loved the part where they discuss ethical choices in footwear manufacturing - very timely and relevant today.
This is an excellent resource for anyone new to buying quality footwear. The logical reasons provided are very convincing!
Sustainability info is a plus. 🌍
The section on ethical choices was eye-opening. It's nice to know some brands still care about sustainability.
Loved the personalized recommendations feature 😊
The sizing innovations mentioned in this ebook have changed how I look at fit now – no more uncomfortable shoes!
This guide helped me make better decisions by comparing various brands based on durability, fit, style etc., Highly recommended!!
insightful
Learned so much about ethical practices in footwear industry
If you value style with substance, this is your go-to guide! Helped me understand what goes into creating timeless designs that also perform well.
I now understand why I should choose these sneakers over others!