SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fabulen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fabulen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got so much insight into ethical practices in footwear 😊
Helped me understand why I should value both style and substance in sneakers.
Understanding the brand's rich history and core values was a real eye-opener! This is more than just a shopping guide!
A great resource if you want to understand more than just looks but also substance behind your shoe choices.
enlightening
Made shopping for sneakers simple and logical, highly recommend!
As a casual sneakerhead, I appreciated learning about the history behind my favorite brand 👟
recommend
I found some awesome shopping tips here that have totally changed my approach towards buying new kicks!
What stood out for me was the blend of logic with practicality in this guide - it made my decision making so much easier!
An essential read before your next sneaker purchase; it covers everything from craftsmanship to comfort in great detail.
loved how it explained the science behind the feel 👍
Love the focus on comfort and fit. A must-read.
The style analysis rocks! 👌
wow
This isn't just a typical product recommendation—it’s backed by research and focuses on quality, performance, and values👍👍
Helpful guide, slightly repetitive though
The chapter on common mistakes was super helpful. Now I know what to avoid when shopping for kicks online 😊
The book talks about the pitfalls to avoid when choosing sneakers, which I found very useful. A must-read for every sneaker enthusiast.
Great read.
I found this eBook incredibly useful, especially the chapter about common mistakes buyers make when choosing sneakers.
The detailed explanations of why we should choose these shoes over others were amazing! Really gives you food for thought.
Avoided common buying mistakes thanks to this resourceful guide.
Just finished reading an informative eBook about a certain sneaker brand. It's full of logical reasons why these sneakers might be the right choice for me. The first chapter dives into the history and core values of the brand, which was super interesting! 😊
I loved how this guide not only talks about style but also the science behind comfort and fit - very informative!